Who repairs my connection if it goes wrong?

Gigaclear have confirmed to us via email that while you’re in-contract they will repair any failed part of the circuit up to and including the router inside your property. This obviously includes the main fibre cabling coming down from the A47 and through the village.

They do draw the line at failures caused by willful damage to the cable or router on a subscribers property but that’s hardly being unreasonable.

So there are no surprise bills if something goes wrong.


Category: General FAQ, Installation FAQ

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